Frequently Asked Questions
- Why ZipCash?
The introduction of ZipCash was originally implemented to provide immediate congestion relief from construction related traffic at the south end of the Tollway in early 2007. The success of ZipCash was a key consideration in the NTTA’s decision to transition to cashless tolling. ZipCash provides smoother traffic flow and streamlined billing for drivers.
- What is the difference between a TollTag and ZipCash?
TollTag customers pay their tolls electronically through the use of a transponder (TollTag) mounted on their windshields. Customers maintain a prepaid account to cover the cost of tolls. Each time a vehicle with a TollTag passes through an operating toll lane, the applicable toll is deducted from the account. TollTag users save up to 50 percent in toll fees by using the automated system.
ZipCash is the NTTA’s “drive-now, pay-by-invoice” system that allows customers without a TollTag to use NTTA tollways. Tolls are billed to the registered owner of the vehicle at a later date and at the higher rate.
To become a TollTag customer and save money on toll fees, sign up today at www.ntta.org
- As a ZipCash customer, how often will I be billed?
As a ZipCash customer, how often will I be billed? ZipCash customers receive invoices for their tolls based on their toll road usage. Invoices are mailed to the registered owner of the vehicle. ZipCash invoices can be paid online, by mail or phone or in person at the NTTA Customer Service Center
or a participating ACE Cash Express location
ZipCash customers will be mailed an invoice for every 30 transactions. Customers with five to 29 transactions will be billed every 30 days. Customers with four or fewer transactions will be billed 30 days after they reach their fifth transaction.
The longer a ZipCash invoice remains unpaid after the due date, the higher the related fees and fines will escalate. Customers can avoid any fees by paying their ZipCash invoices, which cover tolls only, within 30 days of receipt.
- What do the acronyms on my bill mean?
DNT – The Dallas North Tollway
PGBT – The President George Bush Turnpike
SRT – The Sam Rayburn Tollway
AATT – The Addison Airport Toll Tunnel
MCLB – The Mountain Creek Lake Toll Bridge
LLTB – Lewisville Lake Toll Bridge
SH161 – State Highway 161
- How does ZipCash tolling work?
When a motorist without a TollTag travels through designated ZipCash tolling points, a digital image of the vehicle’s license plate is captured. An invoice for the toll payment is sent to the registered owner of the vehicle.
ZipCash is an option to pay tolls and, unlike TollTag transactions, a premium is added to each toll to cover the cost of processing. TollTag users save up to 50 percent in toll fees by using the automated system.
- Why does the NTTA offer the ZipCash method of toll payment?
ZipCash is an alternative form of payment that gives motorists without TollTags the benefits of non-stop tolling. However, because of the higher cost associated with processing ZipCash transactions, ZipCash tolls cost drivers more. Non-stop tolling reduces travel time, fuel consumption and vehicle emissions. Non-stop tolling also enhances safety and decreases traffic congestion.
- What if I travel in a rental or loaner vehicle?
Various rental car companies share vehicle information with the NTTA, while others offer an opt-in or opt-out choice to their customers at the time of the rental. Please ask about their individual toll policies. If a rental car company has an agreement with the NTTA, the customer may then travel on an NTTA toll road and later receive a ZipCash invoice referencing the rental car transactions. If the NTTA does not have an agreement with the rental car company and the customer chooses not to opt-in to the rental car company’s tolling plan, the customer will be subject to NTTA fees and rental agency fines.
If you are an NTTA customer with a hard-case TollTag, you may remove your TollTag from your vehicle and place it in your rental car after you update your TollTag account online or by contacting the NTTA Customer Service Center at 972-818-NTTA (6882) with the rental vehicle’s information. If you choose this method, you must remember to update your account again with your regular vehicle information after the use of the rental vehicle ends. This option is not available to customers with sticker TollTags, because these TollTags cannot be removed. Attempting to do so will result in irreparable damage to the sticker TollTag.
- What if I do not pay my ZipCash invoice?
To avoid additional fees, customers are encouraged to pay ZipCash invoices by the due date. Please see the chart for the entire ZipCash billing process:
- How does the TollTag work?
The TollTag is a small transponder that communicates electronically with a computer in the lane you are using. As you approach a tolling gantry, the TollTag will register to the appropriate account usage, which will be subtracted from your account within 24 hours.
- What are the benefits of having a TollTag account?
• Save up to 50 percent compared to ZipCash customers
• Travel any toll road in Texas with a TollTag
• Parking and pass-through at D/FW International and Dallas Love Field airports
• Get up to three TollTags per account at no additional charge
- What if I have a multi-axle vehicle or tow a trailer?
Multi-axle vehicles will automatically be classified at the tolling gantry. The NTTA will assign the appropriate toll to the vehicle as it passes under the gantry. Please keep your account updated by using our online services or by contacting the Customer Service Center.
- Does my TollTag work for airport parking?
TollTag customers whose accounts are backed by a credit or debit card may use their TollTags for D/FW International Airport terminal parking and pass-through. You may also use your TollTag to pay for parking at Dallas Love Field Airport. Cash-backed TollTags will not function for parking pr pass-through payments at the airports. You may choose to receive parking receipts via e-mail through the "Preferences" page in online Account Management at www.ntta.org
- What happens if my TollTag is lost or stolen?
The TollTag remains the property of the NTTA, but as a user, you are responsible if it is lost or stolen, as indicated in the application and License Agreement. There is no cost to replace a sticker TollTag. The $25 fee for a lost or stolen hard-case TollTag pays for the loss of the transponder. The fee for a license plate TollTag is $37.50. To cancel TollTag, you must contact the Customer Service Center. All hardcase and license plate TollTags must be returned to the NTTA at the end of the user agreement.
- What should I do if I no longer own the vehicle
The reason you received an invoice(s) is because the Texas Department of Transportation still shows you as the registered owner of this vehicle.
If the vehicle was traded to a dealership, You must fax either the bill of sale or the odometer statement to 214-461-2085. If the vehicle was sold to an individual, you must file a Vehicle Transfer Notification with TXDoT. You may access the VTN information by clicking on the link below:VTN
Once this information has been updated with TXDoT, the NTTA will be able to close the invoice(s).
- What about vehicles with out-of-state license plates?
The NTTA currently partners with a third party and other states to acquire out-of-state vehicle information. The NTTA aggressively pursues all tolls owed, whether the vehicle is registered in Texas or another state.
- Once I apply for a TollTag online, how long does the process take to receive the TollTag?
When your application information is verified and processed, your TollTag will be mailed to you. You should receive your TollTag within 7 to 10 business days after the application is processed.
- How do I set up, online access to view my TollTag account?
Click on the "Set Up Online Access" tab on the front page of the online Customer Service site. If you have recently applied for a TollTag, wait until you have your TollTag and your account number to visit the "Set Up Online Access" area. When you set up your online access, you will need to have your driver's license number and an active email account.
- How do I maintain my TollTag account?
TollTag accounts may be maintained and replenished by credit or debit card. Cash users are required to pay an additional deposit of $25 for each set of three tags. This deposit will be refunded without interest if all TollTags are returned in good condition upon closing of the account, once a cash account is converted to a credit card account.
If your account falls to $10 or less, it may be replenished either by paying with additional cash, or, for credit or debit card users, the NTTA automatically charges an additional $40 to your credit card to increase the amount. If you accrue tolls without a positive TollTag account balance, you will receive a ZipCash invoice for those tolls at the higher ZipCash rate.
- How do I add an additional vehicle to my TollTag account?
Online account access allows you to add additional vehicles, or you may call or visit the Customer Service Center during regular business hours. If your prepaid balance is $10 or lower, a payment must be made. You may add a vehicle to your account online by clicking on “Vehicle/TollTag Info”.
- How do I change the personal information on my TollTag account?
Simply log in to your account and select Personal Information and then click the Edit button.
- How do I cancel a TollTag on my account?
If you have a sticker tag we will be able to deactivate that tag for you. Please email us the driver license number of the account holder and the DNT number and we will be able to assist you.
To deactivate a hard-case tag, you will need to return the tag to the Customer Service Center either by mail or in person. Our hours of operation are 7a.m. to 7p.m. Mondays through Fridays and 9 a.m. to 5:30 p.m. Saturdays. The Customer Service Center is located at 5900 West Plano Parkway, Suite 200, Plano TX 75093. If the tag is not returned, there is $25 deactivation fee.
- Why do I have to provide my driver’s license number when making changes to my account?
By verifying the driver’s license number, we maintain your account’s integrity. The agreement you signed when applying for a TollTag specified that the information provided on this account would be maintained by and secured for the customer who originally opened the account.
- Can a TollTag be used in more than one vehicle?
No. TollTags are issued to specific vehicles and are assigned to a license plate number. If you wish to have additional TollTags, you may request them online or contact the Customer Service Center.
- Can I use my TollTag in a rental vehicle?
Hard-case tags may be moved to a rental vehicle, but AFTER you contact the TollTag Customer Service Center or update your online account with the vehicle change.
- Where can I use my TollTags?
All active TollTags may be used on any Texas toll road and D/FW International and Dallas Love Field airports. Your credit or debit card-backed TollTag be also used to pay for parking and pass through at D/FW International and Dallas Love Field airports. Future NTTA projects will also accommodate the use of TollTags.
- Why does the TollTag have to be mounted on the windshield?
The TollTag operates on a radio frequency, and the windshield is typically the best place to ensure that the tag can be read. Some vehicles have metallic windshields which interfere with the electronic signal. In those cases, mount the tag on your license plate. Holding the tag with your hand or leaving it on the dashboard may also prevent the TollTag from being read accurately.
- Are motorcycles allowed on the toll roads?
Yes. If you mount a TollTag on a motorcycle, be aware that any metal located within 1 inch of the tag could cause problems, resulting in improper TollTag readings.
- Can I maintain my TollTag account with my credit or debit card?
Yes, paying by credit or debit card is actually the most convenient way to maintain your account. Credit and debit cards always expire at some point, and you will need to keep your information up to date either via online account access or by contacting the Customer Service Center.
- What is the speed limit on the Tollway?
Speed limits vary and are posted on the various roadways and approaches to exit and entrance ramps. Please drive carefully and remember that adverse weather conditions or other factors may make it unsafe to drive at the posted speed limit.
- Doesn't the TollTag keep track of my usage once my balance falls below zero?
The TollTag account does not keep track of usage after an account reaches $0. If an account falls below $0, drivers are subject to our ZipCash invoicing rules. Notices of Non-Payment result in a additional administrative fees and may result in a citation being issued by the Texas Department of Public Safety. See question # 8 under ZipCash
- If I buy a new car, can I use my old TollTag?
If you have a hard case TollTag, you may transfer the tag to your new vehicle after updating the vehicle information with the NTTA. Sticker tags are not transferrable, but a new sticker tag is available at no cost once you update vehicle information with the NTTA. Each TollTag is directly associated with a specific car and license plate. Simply go online, or call the Customer Service Center to deactivate the old TollTag and provide the updated vehicle information for the new vehicle.
- Why am I having problems with the TollTag website?
The Customer Service website is designed to work with standard Internet browsers. You may need to download the latest version of either Microsoft's Internet Explorer or Mozilla Firefox on Windows or download Firefox on Apple computers. You also will need to enable your browser to accept cookies and popup windows. Enabling cookies on older versions of Internet Explorer:
To set your browser to accept cookies, click on: “Tools”, “Internet Options”, “Security”, then select “Internet” and “Custom Levels”. Scroll down to "Cookies" and select "Enable". There are 2 levels on cookies. Select "Enable" on both.Enabling cookies on newer versions of Internet Explorer:
Click on “Tools”, “Internet Options”, and go to the “Security” tab (second tab from the left). In the box below click on "Internet" (the first tab on the left) and change the slide-bar setting to “Medium-low or Low”. Click “ok”, and close your browser. Then open the browser again to access the NTTA online Customer Service Center. Need to download a new version of your browser?
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